Terms and Conditions

Simply Narelle  will endeavour to provide acceptable quality products that are safe and as described in an agreed time frame with the customer.

Refunds - In the event we do not meet the  above warranty, the customer is entitled to a refund for faulty product within 48 hours of delivery. The customer must email Simply Narelle within 48 hours of receiving faulty item with photographic proof of fault. The customer may return faulty item to the business at their own expense. Refunds will be provided via the same source as original payment. We do not offer refunds  for change of mind. 

Exchanges - We do not offer exchanges. 

Shipping - Simply Narelle is not held liable for delivery delays caused by carriers once we have lodged the item with them. Shipping for all  orders is a flat fee. We ship to Australia, New Zealand, USA and UK. Orders over $75 for Australian customers are shipped free. Orders are processed and shipped 3 -5 days from order being received.